How was the service? The good and the things to be desired.
Honestly, other than AtHearth, I have not had a good experience with the agents I have contacted. For me, they were not flexible enough. I was a bit busy with my work at that time and I couldn’t find time even on the weekend to look at properties. Most of the viewings with AtHearth were in the evening hours and I really appreciated it. Also, I'm a picky person when it comes to apartment selection, but AtHearth was very patient and supported me until I found a place I liked.
If there is anything that could be improved, it would be to put more effort into marketing I didn't know about AtHearth until more than half a year after I came to Japan. If I had known about you guys before I came to Japan, I wouldn't have even chosen a share house. It would be even better for your business if you could reach out to people who are not yet in the country.